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Frequently Asked Questions
FAQ
Q: Are you located in the U.S.A.?
A: Yes, we are located in Georgia
Q: Are all your products shipped from the U.S.?
A: Yes, we ship from Georgia & Illinois
Q: What's the difference between an authentic & replica jersey?
A: An authentic jersey has the names, numbers & logos sewn on the jersey
A: A replica jersey has the names, numbers & logos screen printed on the jersey
Q: What happens to a replica jersey when washed?
A: After a couple of times in the wash, the screen print will start to crackle and peel off
Q: Do you sell replica jerseys?
A: No, we only sell authentic jerseys
Q: Which jersey is best to get autographed?
A: An authentic jersey is best for autographs
Q: Why?
A: An authentic jersey has a solid number, the autograph will not separate
Q: Are all your autographs authentic?
A: Yes, we only sell authentic autographs
Q: I didn't receive a Certificate of Authenticity with my item?
A: Autographs that are obtained by us at stadiums, racetracks, and other facilities we don't provide COA's
A: Autographs that are obtained at private signings will come with either a photo of the player/driver signing or a COA from the representative holding the product signing.
Q: Do you inspect the jerseys before they are shipped?
A: Yes, in fact we inspect all jerseys prior to being listed
Q: I'm not sure what size jersey to order?
A: Email us or call us, we can tell you which size would be right for you
Q: I placed an order, but my item says backordered?
A: There are times that we do run out of jerseys/jersey sizes
A: If your item is backordered, we do our best to have it back in stock within 1 to 2 weeks
Q: How am I compensated for the delay?
A: When your jersey size becomes back in stock, we upgrade to Priority Mail shipping at no extra cost to you
Q: Why should I preorder a jersey?
A: Popular jerseys are sometimes limited to how many we receive; preordering guarantees you your jersey
Q: I preordered a jersey or my jersey is backordered and I paid by credit card, will my card be charged immediately?
A: Yes,all credit cards will be charged upon placing your order. This policy has been changed due to the recent number of bad credit cards.
Q: I preordered or my item is backordered and I paid by Paypal, what happens now?
A: Your Paypal payment is held in our Paypal account until your item is ready to be shipped
Q: Do you wholesale your products?
A: Yes, we do wholesale, however a minimum quantity must be purchased for wholesale pricing
Q: I want to order wholesale, how do I do that?
A: Send us an email at sales@kaseyspitstop.com letting us know which item/items you want, quantity & sizes
A: We will send you an invoice containing your items/wholesale price/total
Q: If I order wholesale, how can I pay?
A: All wholesale orders must be paid by certified funds; either certified checks or money orders
Q: Which of your items are drop shipped?
A: Only Bell helmets are drop shipped. Bell helmets are drop shipped directly from Bell Racing
Q: If Bell helmets are drop shipped from Bell Racing, I can just buy from Bell?
A: Yes, you can purchase directly from Bell, however Bell only has retail pricing
Q: So its cheaper for me to buy my helmets from you?
A: Yes, we offer the lowest price on the internet for Bell Helmets
Q: Anyone can claim they offer the lowest price on Bell Helmets; why should I believe you?
A: We ask, before you purchase from us, search the internet and compare prices
Q: I've had bad experiences with customer service; how is yours?
A: We offer several ways of contact: phone, email or you can talk live with us via our website, {livechat}
Q: What is your response time?
A: Most questions are answered immediately; there are times when we need to contact Bell for verification or stock on an item; in this case, as soon as we have the answer, we communicate it with you
Q: When you ship my item/items, do I get a tracking number?
A: Yes, we provide tracking #'s for all packages shipped
Q: My package shows delivered, but I didn't receive it?
A: Unless you insure your package, once it shows delivered we are not responsible
Q: Do you offer faster shipping than just standard?
A: Yes, we offer Priority & Express shipping; additional charges apply
Q: I don't see a testimonials page,why?
A: We don't have time to lie to you; we concentrate our efforts on providing you the best items you're money can buy
Q: Don't testimonials show how customers like your products and services
A: Have you ever seen a website with a bad testimonial!!!!!!!
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